COVID-19 Pandemic Updates


Update: Thursday, April 16, 2020

For more than three weeks now, the Farpointe Data team has been actively receiving, processing and shipping orders. Understanding the seriousness of this pandemic, we have implemented strict office guidelines based upon CDC recommendations such as social distancing, hand hygiene and face protection. We have increased the frequency of the cleaning crew and added sanitizing. As an essential business, we are open and shipping.

Please know our customer support team is available Monday through Friday, between the hours of 7:30 AM and 6:00 PM PDT. If our support team can assist you—perhaps about a purchase order, lead time or technical issue—please reach out to our support experts at the numbers below.

Our sales team is committed to keeping in touch with our electronic access control system partners, as well as providing insight and guidance to their integration and distribution partners. Should you have a question about a Farpointe product or an industry request, please reach out to our sales professionals at the numbers below. They are pleased to support you in a number of different ways, including:

  • Phone and video conferences
  • Pricing inquiries
  • Product demonstrations
  • New customer applications
  • And informative webinars

Lastly, we want to extend a sincere ‘Thank You’ to our partners for your continued support and patience in these unprecedented times. We look forward to the next opportunity to serve you!

Francisco Alcala, West Coast Sales Manager
Mobile: 1-650-762-4129

Tom Piston, East Coast Sales Manager
Mobile: 1-650-454-5102

Stephen ‘Shep’ Sheppard, Key Accounts Sales Manager
Mobile: 1-408-731-0468

Scott Pearson, Independent Sales Director, EMEA
Mobile: +44-784-179-2093

Customer Support
Rudy Regidor, Customer Support Manager
Mobile: 1-669-600-1714

Sargon Younathan, Senior Customer Support Specialist
Mobile: 1-669-800-9499


Security Industry Association Resources for COVID-19 and Business Continuity

Federal Government Coronavirus (COVID-19) Guidelines, News & Resources

CISA Guidance on Essential Critical Infrastructure Workforce

San Francisco Bay Area "Shelter In Place" Order, as reported by The Mercury News.

City of San Jose

County of Santa Clara

Santa Clara COVID-19 Data Dashboards

State of California

CDC — Centers for Disease Control & Prevention

Stanford Healthcare Guidelines

NIH — National Institutes of Health

Johns Hopkins Coronavirus Resource Center