Farpointe Data, Inc.

CONEKT® Help

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Add a Mobile Credential to the Conekt App

Step 1: Download the Conekt Mobile App

For iOS-based mobile devices, download the Conekt mobile app from the App Store.

Download on the App Store

For Android-based mobile devices, download the Conekt mobile app from Google Play.

Get it on Google Play

Step 2: Enroll Your Supported Mobile Device

Note: Pop-up messages outlined below will only occur while using iOS-based mobile devices and will not appear again after confirmation.

A message will appear on screen when first loading the Conekt mobile app: "Conekt" would like to make data available to nearby Bluetooth devices when you're not using the app. Bluetooth used to communicate with door lock. Tap OK to continue.

Another message will appear: "Conekt" Would Like to Send You Notifications. Notifications may include alerts, sounds, and icon badges. These can be configured in Settings. Tap Allow to continue.

On the enrollment screen, select your country from the drop-down menu, and enter your phone number, including area code, into the Phone number field. Select I accept the Privacy Policy in order to continue. To view the privacy policy, tap the Privacy Policy link. Tap Submit to proceed.

Enroll

During the mobile device registration process, you should receive a text message with a 6-digit token to the number you provided above. Enter the 6-digit number that you received into the Token field. Tap Done, then Enroll.

The installation process is now complete.

Step 3: Add a Mobile Credential

Your Wallet should display a blank card with the message Tap to add a new Mobile Credential. Tap the + icon either at the top-right or the middle of the screen.

Add a New Credential

A registration screen with four empty boxes will appear. Copy/paste or manually enter the registration key sent to you in a previous registration email, or, if you have a copy of the registration certificate, you can scan the Registration Key barcode printed on the certificate by pressing QR Scan. Tap Submit to process your registration.

Register

Your screen will show your registration key number and a message: Processing Mobile Credential record...

Once successful, a new Conekt credential will appear in the Wallet. You are now ready to gain access into the building, thanks to this latest technology.

New Conekt Credential

If the incorrect Registration Key is entered, or the key is invalid, a message will appear: Error. Your registration Key was invalid, please try again. Tap OK to re-input the Registration Key.

For more detailed information on how to use this app, tap the Menu icon at the top-left of your screen, then tap Help.

If you have any questions, received an error during this process, and/or did not receive your mobile credential, please contact your building's Access Control Administrator.


Gain Access with a Conekt Mobile Credential

Open the Conekt mobile app on your supported mobile device. Your Conekt credential will be displayed automatically. If you have more than one credential, simply tap the applicable card.

With the appropriate credential selected on your mobile device, select Tap here to unlock. A 10-second timer will count down on screen. While the app counts down, present the back of your mobile device to a Conekt BLE reader. Read range may vary depending on the configuration during reader installation.

If access to the door is granted, Access Granted will appear with a green check mark. Also, the wall-mounted reader's indicator light will change to green upon completion.

If the wall-mounted reader shows a RED indicator light, then access is denied. Speak with your building's Access Control Administrator for more information.


Thank you for using the Conekt Mobile Smart Phone Access Control Solution.