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Adding a Mobile Credential to the Conekt App
Using Conekt Mobile Credentials in Standard (Default) Mode
Using Conekt Mobile Credentials with Auto-Unlock Feature
Using Conekt Mobile Credentials with Touchless Activation Feature
Additional App Features

Adding a Mobile Credential to the Conekt App

Step 1: Download the Conekt Mobile App

For iOS-based mobile devices, download the Conekt mobile app from the App Store.

For Android-based mobile devices, download the Conekt mobile app from Google Play.

Step 2: Enroll Your Supported Mobile Device

Note: Pop-up messages outlined below will only occur while using iOS-based mobile devices and will not appear again after confirmation.

A message will appear on screen when first loading the Conekt mobile app: "Conekt" would like to make data available to nearby Bluetooth devices when you're not using the app. Bluetooth used to communicate with door lock. Tap OK to continue.

Another message will appear: "Conekt" Would Like to Send You Notifications. Notifications may include alerts, sounds, and icon badges. These can be configured in Settings. Tap Allow to continue.

On the enrollment screen, enter your phone number, including area code, into the Phone number field. You also have the option of enrolling using your email address instead of your phone number. Select I accept the End User License Agreement in order to continue. To view the agreement, tap the End User License Agreement link. Tap Submit to proceed.

During the mobile device registration process, you should receive a text message with a 6-digit token to the number you provided above. If you enrolled using an email address, the token will be sent via email. Enter the 6-digit number that you received into the Token field. Tap Done, then Enroll.

The installation process is now complete.

Step 3: Add a Mobile Credential

Your Conekt Wallet should display a blank card with the message "Tap to add a new Mobile Credential". Tap the + icon in the middle of that blank card or at the top-right of the screen.

A registration screen with four empty boxes will appear. Copy/paste or manually enter the registration key sent to you in a previous registration email, or, if you have a copy of the registration certificate, you can scan the Registration Key barcode printed on the certificate by pressing QR Scan. Tap Submit to process your registration.

Your screen will show your registration key number and a message: "Processing Mobile Credential record..."

Once successful, a new Conekt credential will appear in the Wallet. You are now ready to gain access into the building, thanks to this latest technology.

If the incorrect Registration Key is entered, or the key is invalid, a message will appear: "Error. Your registration Key was invalid, please try again." Tap OK to re-input the Registration Key.

For more detailed information on how to use this app, tap the Menu icon ≡ at the top-left of your screen, then tap Help.

If you have any questions, received an error during this process, and/or did not receive your mobile credential, please contact your building's Access Control Administrator.

Using Conekt Mobile Credentials in Standard (default) Mode

Open the Conekt mobile app on your supported mobile device.
Your Conekt credential(s) will be displayed automatically. Simply tap the card you want to use to select it.
With the appropriate credential selected on your mobile device, select “Tap here to unlock.” A 10-second timer will count down on screen.
While the app counts down, present the back of your mobile device to a Conekt BLE reader. Read range may vary depending on the configuration during reader installation.

If access to the door is granted, Access Granted will appear on the mobile credential with a green check mark. Typically, the reader’s LED will also be set to change color to indicate if access is granted or denied. Speak with your building’s Access Control Administrator for more information.

Using Conekt Mobile Credentials with Auto-Unlock Feature

Auto-Unlock is a one-step, credential-activation feature allowing a select credential to automatically activate when the Conekt app is opened. In order to function, Auto-Unlock must be turned on (in Menu settings) and a favorite credential assigned (See Assigning a Favorite Credential below).

Open the Conekt app on your supported mobile device. This will activate the Auto-Unlock mode, and the favorited credential will automatically be selected, moved to the foreground, and start a 10-second count-down timer. 10 seconds is the default setting, but this can be changed. (See Changing Auto-Unlock Count-Down Timer Duration).
While the app counts down, present the back of your mobile device to a Conekt BLE reader. Read range may vary depending on the configuration during reader installation.

Using Conekt Mobile Credentials with Touchless Activation Feature

Touchless Activation is a convenience feature allowing a select credential to automatically activate when in range of a supported Conekt mobile-ready reader. In order to function, Touchless Activation must be turned on (in Menu settings) and a favorite credential assigned (See Assigning a Favorite Credential below).

Open the Conekt app on your supported mobile device. This will activate the Touchless Activation mode, and the favorite credential will automatically be selected and in the foreground, ready for activation.
When your mobile device comes within the configured mobile read range of a supported Conekt reader, the credential will automatically be activated.

Typically, when acknowledging a credential read, the mobile reader’s audio tone will beep and the LED will flash. Additionally, the reader’s LED may be set to change color to indicate if access is granted or denied. Speak with your building’s Access Control Administrator for more information.

Touchless Activation functionality will continue for 12 hours, as long as the smartphone is powered on and the Conekt app is open, with the app in either the foreground or background, and the screen on or off. After this 12-hour period, Touchless Activation functionality automatically deactivates. To start functionality again, simply restart the Conekt app by bringing it back into the foreground of your mobile device. This will begin a new 12-hour Touchless Activation session.

Notes:

The Conekt app will provide pop-up notifications when in range of a supported Conekt mobile-ready reader. These can be turned off by means of adjusting the Notification settings of the phone’s operating system.
Touchless Activation requires a Conekt mobile-ready reader with Rev 8 or later firmware.
Default BLE read-range of a Conekt mobile-ready reader is Short Mode. (See Bluetooth Low Energy (BLE) Range-Setting Process Reference Document for more information.)
With BLE read-range on the Conekt mobile-ready reader set to Short Mode, and Touchless Activation running on the mobile device, and Location Access set to Always, present the mobile device in a perpendicular manner to the front-center of the mobile-ready reader at a distance of approximately 4 inches (102 mm). Typically, the mobile credential will be read in about 3 to 6 seconds.

Additional App Features

Assigning a Favorite Credential

The Conekt wallet app allows a user to designate one credential as a "Favorite," giving the user quicker access to that credential using Auto-Unlock or Touchless Activation. "Favorite" status is assigned by using the star icon in the top-right of a selected credential. A black star indicates that the "Favorite" status is on. A star with a gray outline indicates that the "Favorite" status is off.

Mobile credential assigned as a favorite

Note: “Favorite” status can only be assigned to one mobile credential at a time.

Color-Coding Credentials

When multiple mobile credentials are stored in the Conekt app, it may be useful to color-code them for easy identification.

To color-code a credential:

Open the Conekt app.
Select the desired credential.
Tap the gray dotted circle in the top-right corner to bring up the color menu.
Select the desired color to color-code that credential.

Changing Auto-Unlock Count-Down Timer Duration

The count-down timer is set to 10 seconds by default, but users have the option to change the count-down timer from 10 seconds, up to 5 minutes. Tap the Menu icon and select Auto-Unlock to view the Auto-Unlock settings, select the Unlock Time duration of your choice.

Thank you for using the Conekt Mobile Smart Phone Access Control Solution.